Our Services
Contact Centres are the voice of the enterprise to its customers and the channel through which the customers speak their wants and needs to the corporation.
Being this focal point of communication gives the Contact Centre a major role and importance in the organisation Customer Experience Strategy.
Our Contact Centre services include:
INBOUND SERVICES
OUTBOUND SERVICES
MARKET RESEARCH SERVICES
Back Office Outsourcing
Outsourcing in Australia has increased significantly in the past few years as more companies learn about the advantages of shifting some of their operations offshore or to a third-party provider. Mentor CX offers comprehensive BPO services across multiple business functions and processes including:
Finance & Accounting (F&A)
Including general accounting, accounts payable (AP), accounts receivable (AR) and tax processing. Outsourcing to one of the leading F&A companies in Egypt helps organisations creating a better controlled F&A processes
Human Resource Outsourcing
Including Payroll Processing, Personnel Support and Recruitment Services
Procurement and Supply Chain:
Including but not limited to purchase order validation, vendor management, invoice and payment processing, order management and collections.
Co-Sourcing
Mentor CX will recruit and house the employees but you can decide on their daily tasks and how these will be done.
BPO Management Consultancy
We use our know how, experience and partnerships to help our clients achieve cost-effective and practical solutions to their business challenges.
Our access to the top business processes consultants in the market and the global partnerships with industry leaders will ensure you have access to the latest advancements in technology and operations.
We present a unique opportunity for investors to access IFC’s superior track record in emerging markets, its unparalleled network of in-country presence and expertise.