Talent:While talent has always been important, historically, transactional skills – often along functional lines – were most sought after. In the increasingly automated environment of modern-day Shared Services, however, these capabilities are less relevant. Instead, SSO leaders are looking for talent that supports customer centricity (including language), business partnering, and the ability to leverage performance-driving competencies around data analytics and technology.
Robust Infrastructure: What multinational organisations in search of new locations are looking for, are countries that are committed to infrastructure investment and that prioritise cyber security issues. Cairo’s infrastructure is comparable to many European cities competing for Shared Services business. In addition, Egypt features in the 21 countries leading the Global Cyber Security index, demonstrating a high commitment to the five pillars that make up that index.
Cost of Operations: Egypt offers one of the most competitive operating cost. The difference in operating costs is primarily driven by lowers compensation costs, though costs of facilities and technology have also been reported to be significantly lower than in other offshore competing destinations.
Located in the heart of the world, Egypt is your gateway to competitively provide high quality business services and technology innovation to the rest of the world.
Read Also: 7 reasons you should consider Egypt as your bpo outsourcing destination
