Business Development Manager – Brisbane

Mentor CX Corporation is an Australian owned company with our Head Office in Sydney, Australia.

We provide next generation Business Processes Outsourcing (BPO) services, in and outbound calling and enhanced customer experience (CX) services. We work with clients, who are seeking a quality contact/marketing operation and/or back office service facility through outsourcing to our state of the art, international, multilingual, 24/7 operation located in Egypt.

Our goal is to acquire a considerable segment of the Australian market across various industries

About the Role

The Business Development Manager role requires you to attract new clients/business opportunities within the AU/NZ market. Your prospective clients are Customer Care, Procurement, Payroll, Sales and Marketing stakeholders across a range of industries: FMCG, Retail, Banking & Finance, Automotive, Telecommunications, Insurance, Travel and Hospitality as well as Utilities.

Mentor CX will back up your sales pitch with an exceptional service from our Partner Service Providers. This is a results-focused business; so you will be expected to be pro-active and energetic in managing your pipeline and sales activity. The role will include following up promptly on enquiries, generating leads (through research, networking, attending industry events, etc), and exposing/closing new business deals.

The successful candidate will enjoy:

  • Competitive commission (per Seat)
  • Outcome Based performance review and flexible working hours.
  • Fast paced, exciting, collaborative and professional environment
  • Autonomy, respect and the opportunity to have your ideas heard

~Commission is paid fortnightly, commences after the first invoice is issued to the corresponding client(s) and is payable as long as Mentor CX retains the corresponding client(s).

Key Responsibilities:

  • The delivery of new business within Australia and New Zealand.
  • Creation of account plans for major prospective accounts.
  • Achievement of annual new business revenue targets.
  • Establish, grow and maintain a new business sales pipeline.
  • Form and maintain client relationships, understand their buying criteria and decision-making process to achieve strategic sales growth.
  • Work with the Client and Mentor CX Mgmt. to shape, negotiate and close outsourcing contracts
  • Manage deal closure cycle from Negotiate to Close and Transition to Delivery teams
  • Preparation of sales presentations, proposals, tenders/bids involvement & contracts
  • Represent deals at relevant review and approval forums
  • Comply with Mentor CX Policies and Procedures
  • To be successful for this Role you need to have:
  • Min. 1-2 years’ experience in the Australian/New Zealand Market, preferably within the Business Process Outsourcing industry and the industries listed above.
  • A demonstrated track record in business development/new business sales
  • Existing contacts and networks within the Australian and New Zealand markets
  • Customer focus and highly refined relationship development skills
  • Exceptional negotiation skills, persuasive ability, excellent communication & presentation skills and the ability to interact at a strategic level.
  • Outstanding time management and reporting skills.
  • Strong commercial acumen.
  • Relevant tertiary qualifications
  • You must have the *right to live and work in* Australia to apply for this job.