LANGUAGE AND EDUCATION

With over 90,000 annual English-speaking graduates, Egypt is as scalable location option for English language contact Centre Outsourcing.

Companies looking to diversity their location portfolio beyond India and Philippines or preferring a follow the sun model for Australia and New Zealand, will find Egypt providing higher scalability and substantially lowers operating costs than most of other location options Globally.

Further, With a large presence of French, Italian, German and Spanish speakers, Egypt can easily fit the role of a hub for Multinational corporations across multiple functional areas such as customer service, business processes and IT helpdesk.

CULTURE

Egypt has been able to build on its familiarity with Western culture and its long-established international educational institutions (English, French, and German high schools and universities).

This customer focus is ingrained within their culture and translates well into a high-quality customer experience. This creates a warm, positive and receptive experience when team members engage with customers over the phone. This kind of environment creates an even more positive customer service experience.

INFRASTRUCTURE:

Egypt has continuously invested in developing local physical infrastructure to provide better utilities and telecommunications connectivity to offshoring companies..

The existing eighteen marine cables provide good connectivity to more than sixty countries particularly on the Euro-Asian Route and at capacity of up to 60tbps.

This places Egypt on par with other locations globally and gives the country a distinct advantage over some near shore countries such as the Philippines.

CYBER SECURITY:

How Secure is my Customers’ Data? A question every business consider outsourcing takes into account before making a decision.

Egypt (ranked #14 in the world) is one of the 21 countries in the leading stage of the global cybersecurity index; demonstrating high commitment in a five pillars of the index.

LOCATION AND TIME ZONE

Egypt provides a scalable alternative/complementary location to India and Philippines for English Language BPO, to serve a risk diversification Option.

Companies looking to diversify their location portfolio beyond India and Philippines, or seeking Follow-the-Sun approach, will find Egypt providing higher scalability and substantially lower operating costs than most of other location options globally.

Shift work is the norm in Egypt and most (if not all) call centres operate 24/7 so if you are also looking for Business Hours support (to cater for Australian time), you won’t have any problems at all.

INNOVATION

Multi-National companies  operating in Egypt praise the high levels Through the high levels of quality and innovation of employees in service delivery and ability to come up with new initiatives for creating value to the business.

Sources:

XE Charts USD-EGP

Egypt – Call Centre Outsourcing Guide 

Everest Report : Putting Egypt back on your location Radar

Read Also:

5 key steps to Outsource your Contact Centre

5 Reasons you should consider Customer Service Outsourcing

Mentor CX – Contact Centre Outsourcing Solutions

Egypt – Outsourcing Destination of the Year – 2016