Egypt – Contact Centre Outsourcing

Contact Centre Outsourcing to Egypt

Mentor CX Corporation is an Australian company based in Sydney and specialises in Business Process Outsourcing including Contact / Call Centre Outsourcing and Back Office Outsourcing.

We help Businesses seeking quality Contact/Call Centre and Back Office services by fulfilling their needs through outsourcing to our sister company Mentor CX – Egypt and global partners in Egypt.

What should you expect when engaging with Mentor CX for Contact Centre Outsourcing Services?

  • Simple and Transparent Price Packages
  • No Long-Term Contracts: In the unlikely event of Termination, only two weeks’ Notice Period is required.
  • Our Call Centre Operations are running 24×7: so you can extend your current Contact Centre services and adopt follow the sun model.
  • Quality Team and monthly performance reporting
  • 27001 compliant Contact Centres providing extensive Physical and Cyber Security measures

Egypt – Call Centre Outsourcing Guide 

Everest Report : Putting Egypt back on your location Radar

Why Mentor CX?

Customer Experience

This is where we standout in a sea of sameness in the Contact centre outsourcing industry. At Mentor CX, we are very passionate about Customer Experience that it is fully integrated into our Contact Centre operations.

Privacy & Security

Risk assessment, Business Continuity Planning and Security have been key factors in our Partner(s) selection process. With the security of our clients’ end customers data in mind; it was vital to focus our attention to our partners’ Security and BCP procedures within their nominated premises, this includes fulfilling COPC and 27001 certifications or compliance.

Talent

Thanks to a skilled and abundant workforce in Egypt. Every year, about 220,000 students in business process services related fields and 50,000 students in IT-related fields graduate ready to deliver advanced processes and knowledge services. With these numbers, Egypt is positioned among Poland and the Philippines, traditionally strong sourcing destinations

Multi-Lingual

The multilingual skills that the Egyptian workforce have; will give you access to a broad base of skilled labour that is multi-lingual across English, German, French, Spanish and Arabic.

This means minimal communication barriers to provide outsourced services to Western, Asian, and Middle Eastern markets.