Customer Experience will overtake Product as key brand differentiator

Customer Experience will overtake Product as key brand differentiator

Does your Contact Centre provider embrace your CX strategy?

Customers are likely to come back after a positive experience than customers who report negative experiences.

Customers are likely to come back after a positive experience than customers who report negative experiences.

Are you experiencing high customer churn?

Over 33% of customers would consider switching to the competition after just one negative experience

Over 33% of customers would consider switching to the competition after just one negative experience

Are you taking the risk staying with the wrong provider?

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Mentor CX Customer Experience Consulting

Egypt as a Great Choice For Contact Centre Outsourcing

Located in the heart of the world, Egypt is your gateway to competitively provide high quality business services and technology innovation to the rest of the world

Whilst considered a new player onto the scene for the Australian market, Egypt has long been a location of choice for plenty of multinational brands that have chosen to set up or expand operations in the country including Vodafone, Henkel and Dell Technologies.

Egypt has become well regarded on the international stage as a leading destination for outsourcing, culminating in being named as ‘Outsourcing Destination of the Year 2016’ at the Global Sourcing Association (GSA) European Awards .

Egypt has started expanding its global outsourcing footprint and is now one of the fastest-growing offshore destinations in the world.

Read More –  Egypt –  a Great Choice for Business Process Outsourcing

Mentor CX and Customer Service Outsourcing

Mentor CX is an Australian/Egyptian company with our Head Office in Sydney and our state of the art Contact / Call Centre Operations being delivered form Egypt [ranked one of top 5 offshore locations in 2019].

The name of our business reflects Our purpose and strong commitment to enable our clients to achieve a leading world class Customer Experience. 

Our vision is to be recognised as a trusted Customer Service Outsourcing partner for businesses dealing with customer experience as their first and most important priority.

 

Your Trusted Customer Service Outsourcing Partner 

Whilst Contact Centre providers can implement the latest technologies into your customer service program, they don’t always incorporate your Customer Experience strategy into their day to day operations. 

 

At Mentor CX, we will collaborate with you to understand your Customer Experience Strategy and Customer Service needs. We can then assist you with the selection process for a Customer Service Provider in Egypt or Fulfil your Customer Service requirements through our contact centre Operations in Egypt 

This is where we standout in a sea of sameness in the Customer Service and  Contact Centre outsourcing industry. At Mentor CX, we are very passionate about Customer Experience that it is deemed the core of our business.

 

If you would like some help selecting a Customer Service Outsourcing Partner in Egypt, please contact us at 1300 100 929 for a Planning & Discovery meeting at NO CHARGE

Or if you would like to proceed with our Outsourcing Services, please check Our Packages 

Our Values

Integrity

In all aspects of our business and at all times.
mentorcx-customer-service-outsourcing-passion

Passion

For Customer Experience driving excellence and continuous improvement in everything we are doing.

mentorcx-customer-service-outsourcing-innovation

Innovation

By striving to redefine the standard of excellence in everything we do.

Who we are

  • George Kerollos

    Over 15 years of Professional Experience in ICT & BPO across various industries including Finance, Telecommunications, Utilities and Insurance.

    As the CEO of Mentor CX - Australia, I continuously engage with our staff and meet with our clients to ensure continuous improvement to our services to meet the growing demands of doing business.

    George Kerollos - CEO, Mentor CX - Australia

  • Nada Amin

    I have experience in development in Middle East region and European countries, following my master's degree at the Institute of Political Studies of Grenoble in France. I have worked in European companies in product marketing and databases.

    Working as a Business Development Manager in Mentor CX is an opportunity to meet more customers and offer more service on a wider international level.

    Nada Amin - Business Development Manager, Mentor CX - EMEA

  • APAC – Business Development

    We currently hiring for a Business Development Manager for APAC

    HIRING - Mentor CX APAC - Business Development